Terms and Conditions

1. Introduction

1.1 Agreement to Terms

Welcome to TickUp ("we," "our," or "us"). By accessing or using our services, including our website, mobile applications, and all related services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not access or use our Services.

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes through the Services or by other means. Your continued use of the Services after such notice constitutes your acceptance of the modified Terms.

1.3 Privacy Policy

Your use of our Services is also subject to our Privacy Policy, which is incorporated by reference into these Terms.

2. Service Description

2.1 TickUp Services

TickUp is a personal planning and task management service designed to help you capture what is on your mind, decide what matters, and plan your time. Depending on the features you choose and your plan, the Services may include task capture, daily and weekly planning, time and energy planning, project and team collaboration, third-party integrations, and optional AI-assisted features.

2.2 Team Projects

TickUp Team Projects are shared workspaces that individual account holders can create or join to coordinate work. Project owners and members with the appropriate permissions may invite or remove members, assign roles, manage project settings, and access content within the Team Project. Personal tasks, notes, schedules, and other Planning content outside a Team Project remain in the individual's own space and are not shared merely because they join a Team Project. Joining a Team Project does not transfer ownership of an individual's TickUp account to the project owner or organisation. You are responsible for ensuring you have the right to share information you add to a Team Project.

2.3 Account Registration

To access certain features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

2.4 Account Security

You are responsible for protecting access to your email account, sign-in provider, devices, and any verification code, link, or session associated with your TickUp account. You agree to notify us immediately of any unauthorized access to or use of your account.

2.5 Age Requirements

You must be at least 13 years old to create an individual TickUp account. If you are under 18, you must have permission from a parent or legal guardian to use the Services. A parent or guardian may invite or help a user aged 13 to 17 create an account, but each account remains personal to the individual user. Individual accounts for children under 13 are not currently supported.

3. User Conduct and Content

3.1 Prohibited Activities

You agree not to engage in any of the following:

• Using the Services for any illegal purpose or in violation of any laws
• Interfering with or disrupting the Services or servers or networks connected to the Services
• Attempting to gain unauthorized access to any portion of the Services
• Using any robot, spider, scraper, or other automated means to access the Services except through interfaces and permissions we provide
• Reverse engineering or decompiling any parts of the Services
• Harassing, threatening, or intimidating other users

3.2 User Content

Our Services may allow you to store or share content such as tasks, schedules, notes, and other materials ("User Content"). You retain all rights in your User Content, and you grant us a non-exclusive, royalty-free, worldwide license to use, store, and display your User Content for the purpose of providing the Services to you.

3.3 Responsibility for Content

You are solely responsible for your User Content. You represent and warrant that:

• You own or control all rights in your User Content
• Your User Content does not violate these Terms
• Your User Content does not infringe or violate the rights of any third party

4. Subscriptions and Payment

4.1 Subscription Plans

We offer various subscription plans, including a free plan with limited features and premium plans with additional features. By selecting a premium plan, you agree to pay the subscription fees as described at the time of purchase.

4.2 Payment and Billing

When you purchase a premium subscription:

• You authorize us to charge the payment method you provide
• Subscriptions will automatically renew until you cancel through the available billing controls
• Prices are inclusive of applicable taxes unless stated otherwise

4.3 Refunds

Refunds are provided in accordance with the refund policy published on our website or as required by applicable law. For monthly subscriptions, we do not provide refunds for partial subscription periods.

4.4 Free Trials

If we offer a free trial, the duration, conversion terms, and any required payment method will be shown before you start it. The terms displayed at signup or checkout will apply to that trial.

5. Integrations and Third-Party Services

5.1 Third-Party Integrations

Our Services may allow you to connect with third-party services and applications. Your use of such third-party services is subject to their terms and privacy policies, and we are not responsible for the practices of such third parties.

5.2 API Usage

If we provide an API for integrating with our Services, your use of the API is subject to any additional terms we may provide for API usage.

5.3 Data Transfer

When you connect third-party services, information may be transferred between our Services and those third-party services. You are responsible for reviewing the privacy practices of these third-party services before connecting them to our Services.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Services, including all content, features, and functionality, are owned by us or our licensors and are protected by UK and international copyright, trademark, patent, and other intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or other brand elements.

6.2 Feedback

If you provide feedback, ideas, or suggestions regarding our Services ("Feedback"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable license to use such Feedback without restriction.

6.3 Copyright Infringement

If you believe that content on our Services infringes your copyright, please contact us with the following information:

• A description of the copyrighted work you claim has been infringed
• A description of where the material you claim is infringing is located
• Your contact information
• A statement that you have a good faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner

7. Data Protection and Privacy

7.1 Data Processing

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK Data Protection Act 2018 and UK GDPR.

7.2 Your Rights

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or delete your data. Please refer to our Privacy Policy for more information on how to exercise these rights.

7.3 Data Storage

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Limitation of Liability

8.1 Service Availability

We do not guarantee that our Services will always be available, uninterrupted, or error-free. We may suspend, withdraw, or restrict the availability of all or part of our Services for business or operational reasons.

8.2 Disclaimer of Warranties

The Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.3 Limitation of Liability

To the fullest extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Services
• Any conduct or content of any third party on the Services
• Any content obtained from the Services
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability to you for all claims arising from or relating to these Terms or your use of the Services shall not exceed the amount paid by you to us for the Services during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury resulting from our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited by English law

9. Term and Termination

9.1 Term

These Terms will remain in effect until terminated by either you or us.

9.2 Termination by You

You may terminate these Terms at any time by cancelling your account and ceasing all use of the Services.

9.3 Termination by Us

We may terminate or suspend your access to all or part of the Services, with or without notice, for any conduct that we, in our sole discretion, believe violates these Terms or is harmful to other users of the Services, our business, or third parties, or for any other reason.

9.4 Effect of Termination

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. General Provisions

10.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

10.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of England and Wales, which shall have exclusive jurisdiction.

10.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

10.4 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.

10.5 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may freely assign or transfer these Terms without restriction.

10.6 Entire Agreement

These Terms, including our Privacy Policy, constitute the entire agreement between you and us regarding our Services and supersede and replace any prior agreements we might have had between us regarding the Services.

11. Contact Information

If you have any questions about these Terms, please contact us at:

TickUp
Email: legal@mytickup.com
Address: 869 High Road, London, N12 8QA